At MadamCutie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Products can be returned within 2 days of delivery.
- Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
- Products purchased during special sales, clearance offers, or promotional events may not be eligible for return unless received damaged or defective.
Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
- Shipping charges (if applicable) are non-refundable.
Exchange Policy
- We offer exchanges for size issues or defective/damaged products, subject to stock availability.
- Exchange requests must be made within 7 days of receiving the order.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
- We will arrange a replacement or refund after verification.
Non-Returnable Items
- Customized or personalized products.
- Gift cards.
- Products marked as ‘Final Sale’ or ‘Non-Returnable.’
